Dylog

[ Live Agent ]

Live Agent

Human handoff with the full conversation already in view.

DYLOG AGENT / WEB CHAT● LIVE
CUSTOMER · WEB CHAT

This is for a hospital job - can someone confirm the spec before I order?

DYLOG AGENT

Of course - bringing in Priya from inside sales. She can see this conversation and your account.

PRIYA · INSIDE SALES

Hi - I have your quote #10492 open. The valve we picked meets the spec; confirming in writing now.

CUSTOMER

Great - send it over.

✓ SPEC CONFIRMED · QUOTE #10492 UPDATEDContinue with Priya →
AI DIGITAL SALES AGENTOne agent. Five ways to move a customer forward.

From product research to commercial action and human support.

01
Research

Products, specifications, documents, and availability.

02
Recommend

Relevant matches, comparisons, and substitutions.

03
Transact

Lists, carts, RFQs, reorders, and order workflows.

04
Support

Pricing, availability, quotes, and order status.

05
Connect

The right representative with useful context intact.

01

Route

The right person, the first time.

  • Routed by expertise and availability
  • Customer asks, or Dylog knows when
  • Works across every channel
ROUTE TO · INSIDE SALES

The right person, the first time

  • Priya S. · Inside sales · PlumbingAVAILABLE
  • Mike D. · Counter · Branch 12ON CALL
  • Ava R. · Field · Key accountsAVAILABLE
→ ROUTED WITH FULL CONVERSATION ATTACHED

02

Context

Everything your team needs, already in view.

  • The question, in the customer's words
  • Products, prices, and the quote
  • Account history attached
WHAT THE AGENT SEES

Everything needed, already in view

  • THE QUESTIONHospital job · spec confirmation
  • THE PRODUCTS3/4 in ball valve · quote #10492
  • THE ACCOUNTMeridian Mechanical · NET 30
  • THE THREADFull conversation, this session
CUSTOMER REPEATS NOTHING ✓

03

Resolve

Resolved, with the relationship intact.

  • The customer repeats nothing
  • Written confirmation in the thread
  • Automation handles the repeatable
PRIYA · INSIDE SALES · 2 MIN AGO

Spec confirmed, quote sent

  • +Customer never repeated a detail
  • +Written spec confirmation on file
  • +Relationship stays human

Measured by next steps taken, not messages sent

  • Find the right product faster
  • Shorten the path to an order or quote
  • Lower the cost to serve
  • Keep the relationship human
DISCOVER →

Agentic Search & Discovery

Product discovery and cited website answers in one connected search experience.

DISCOVER →

Sales Assistant

Quotes, purchase lists, orders, and reorders in one conversation.

DISCOVER →

Email Easy Order / RFQ Agent

Transform an email and attachment into structured line items.

See what Dylog can do for you.

See Live Agent answer real questions from your own catalog.

Request a demo