A PRACTICAL OPERATING LAYER FOR WHOLESALE DISTRIBUTION
The Agentic Digital Branch for Wholesale Distribution
Dylog connects distributor knowledge, business systems, and customer channels so every product question can move forward with confidence.
Help customers find products, place orders, prepare RFQs, check status, and reach the right sales representative without restarting the conversation.
ONE CONNECTED DIGITAL BRANCH
from customer question to completed order
DYLOG INTELLIGENCE01 Understand02 Research03 Prepare action04 Connect
CONNECTED SOLUTIONSAgentic Search & DiscoveryCompatible product matchedSales AssistantQuote, cart, or order preparedEmail Easy Order / RFQ AgentEmail line items structuredSales ConnectRepresentative receives full context
Connected knowledge
ERP · PIM · CRM · Product content · Documents · Orders & invoices
Available across
Website · eCommerce · Email · SMS · Web Chat · Microsoft Teams · Live Sales
ONE CONNECTED COMMERCIAL JOURNEY
One platform for the complete Digital Branch journey
Four connected capabilities carry context from the first customer question through research, quote, order, and live assistance.
Agentic Search & Discovery
Turn customer language into a validated product match.
Customer requestProduct requirementsValidated match
Sales Agent
Move selected products into a list, cart, reorder, or order.
Matched productsShopping listCommercial action
Email Easy Order / RFQ Agent
Transform an email and attachment into structured line items.
Email + attachmentLine-item reviewRFQ prepared
Sales Connect
Transfer the conversation to a representative with context intact.
Customer contextProduct contextLive representative
SEARCH TO SALESOne connected path from discovery to action
Ask
Natural-language customer request
Understand
Product intent, application, and account context
Research
Products, documents, systems, and history
Recommend
Relevant products and substitutes
Quote
Pricing or RFQ workflow
Order
Cart, reorder, or order entry
Connect
Live representative with context
BUSINESS IMPACT
Business impact across sales, service, and operations
Focus the Digital Branch on practical outcomes that make customers easier to serve and distributor teams more effective.
Grow share of wallet.
Every answer ends in a next step - a list, a quote, an order.
Unify every channel.
Web chat, SMS, Teams, storefront - one product layer behind all of them.
Empower every team.
Counter, field, and inside sales work from the same shared context.
Keep the relationship human.
Automation handles the repeatable. Your people handle the expertise.
07Channels connected
04Product lines, one goal
24/7Answers after hours
DAYSTo deploy, not months
OMNICHANNEL EXPERIENCE
Meet customers wherever business begins
Keep the conversation, product context, and commercial intent connected as customers move between digital channels and live support.
Website
Customer searches for a replacement product.
Text (SMS, ChatBots, Messengers)
The same conversation continues from the job site.
Recommended products become a structured request.
Live Sales
A representative receives the complete context.
Compatible product foundApplication context retained
SMS · Dylog
Your selected product is available at the local branch.
LIVE SALESContext ready
- Original customer request
- Application requirements
- Recommended products
- RFQ status
No need to restart the conversation
KNOWLEDGE, SYSTEMS & INTEGRATIONS
Extend your best expertise through the systems you already own
Dylog connects practical product, application, and customer knowledge with distributor information and workflows in one intelligence layer—increasing the value of existing systems while making useful answers and actions available to employees and customer-facing channels, without replacing the people who created the expertise.
01
SYSTEMS OF RECORD
Existing business systems
ERPPIMCRMeCommerceDocumentsProduct Content
02
DYLOG INTELLIGENCE LAYER
Connected intelligence and action
Agentic Search & DiscoveryCustomer ContextKnowledgeCommerce Actions
03
EXPERIENCES & OUTCOMES
Customer and employee touchpoints
WebsiteEmailSMSTeamsLive SalesRFQCartOrder
Dylog connects your existing systems. It does not replace them.
Fast deployment — from months to days
Seamless integration with your core business systems.
Purpose-built for wholesale distribution, with out-of-the-box integrations for the industry’s most common ERPs, PIMs, eCommerce, and payment platforms.
[ NO RIP-AND-REPLACE — DEPLOYS ON TOP OF YOUR EXISTING STACK ]
PURPOSE-BUILT FOR WHOLESALE DISTRIBUTION
Built around the operating model of distribution
Dylog is positioned around technical buying, distributor terminology, and the commercial workflows that make wholesale different from general ecommerce.
Industry experience
HVACPlumbingElectricalIndustrialMROLumberMechanicalBuilding Materials
Distribution complexity
Technical catalogs Account-specific pricing Branch inventory Product compatibility Substitutions Repeat purchasing RFQs Certifications & manuals
PRACTICAL AI & GOVERNANCE01Question receivedCustomer request and relevant account context 02Approved sourcesConnected product and business information 03Dylog responseA grounded answer or recommended next step 04Human reviewWhen business rules or expertise require it
Practical AI for enterprise distribution
Give business and IT stakeholders a clear model for how questions, approved information, responses, and human review fit together.
GOVERNED INTELLIGENCEPractical controls at every step
Human review when neededKeep useful answers aligned with approved information and human decision-making.
01
Source-grounded answersGround responses in approved product and business information.
02
Data separationKeep customer, account, and operating context appropriately separated.
03
Role and account accessUse the information available to the person and account.
04
Human reviewBring in an employee when expertise or approval is needed.
05
Business rulesCarry distributor policies and commercial guardrails into the response.
06
Integration monitoringKeep connected data paths visible to business and IT teams.
Become the easiest distributor to do business with.
See Dylog answer real questions from your own catalog.
Request a demo